About the Identity Crime Survey
This survey examines your attitudes to, and experience of, identity crime over the last 12 months. Identity crime is an important issue in Australia and your answers will provide information that can be used to prevent crimes of this kind in the future.
Identity crime involves someone using your personal information without your permission.
‘Personal Information’ includes your:
name, address, date of birth, place of birth, gender, driver’s licence information, passport information, medicare information, biometric information (e.g. fingerprint), signature, bank account information, credit or debit card information, password, personal identification number (PIN), tax file number (TFN), shareholder identification number (HIN), computer and/or other online usernames and passwords, student number, or other types of personal information.
You will be asked to answer questions about:
- Your experience of identity crime;
- How your information was obtained and used;
- Any financial loss and other impact;
- Your reporting and response activities;
- If you changed your behaviour in any way as a result of what happened;
- Whether you think this type of crime will change over the next 12 months;
- How serious you think this is;
- Whether you know about, or have applied for, a victim certificate;
- Your experience of, and willingness to use biometric technologies to protect your personal information; and
- Some information about your: age, gender, residence, income, language at home, Indigenous background and computer usage.
The survey will take approximately 10 minutes of your time, and you will be offered a selection of rewards to choose from. Your answers will be completely anonymous and the results will not be able to identify you personally. You may withdraw from the survey at any time and participation is entirely voluntary.
If you feel uncomfortable about answering any questions you can choose not to reply and you may withdraw at any stage. If you decide to withdraw, you may request that any information you have already provided not be used in the research by contacting: info [at] i-linkresearch.com or by calling (02) 9262 7171.
If you would like to speak to someone after the research has been completed to obtain advice or support, Lifeline provides crisis support by telephone 24 hours a day on 13 11 14 (at the cost of a local call), or online at https://www.lifeline.org.au/Get-Help/Online-Services/crisis-chat between 8pm and midnight. You should contact your local police if you suspect that your identity has been stolen or misused. More information on how to report identity theft and how to protect your identity can be found at www.ag.gov.au/identitysecurity.
The results of the survey will be available from the Australian Institute of Criminology’s website early in 2014, at www.aic.gov.au. You can obtain further information from Russell.Smith [at] aic.gov.au ([) ] who is in charge of the study. You can also obtain further information or make a complaint about the study by contacting [ ].
Thank you for participating in this research, your involvement is greatly appreciated.
Please now answer the following questions.
Q1) Please indicate the postcode and place of your usual place of residence?
Postcode in Australia_____________________
State or Territory (please specify)_____________________
I do not normally reside in Australia
Q2) What is your gender? (select one only)
Q3) Which age group do you belong to? (select one only)
17 years and under
65 years and over
Q4) What language is most often spoken at your home?
Please specify one language _____________________
Q5) Do you identify as an Aboriginal or Torres Strait Islander? (select one only)
Yes—Torres Strait Islander
Yes—both Aboriginal and Torres Strait Islander
I’d rather not say
Q6) What was your individual gross income from all sources for the year 2013–2014 (i.e. before tax has been deducted)?
$180,001 and over
I’d rather not say
Q7a) Last week, how many hours did you spend using a computer or computerised devices including a desktop, laptop, smartphone and tablet?
Insert number of whole hours only______________
Q7b) Of these hours spent using a computer (including a desktop, laptop, smartphone and tablet), how many hours were spent on work-related activities only?
Insert number of whole hours only_______________
Misuse of personal information
The following questions ask about various types of ‘personal information’. This could include information such as your – name, address, date of birth, place of birth, gender, driver’s licence information, passport information, medicare information, biometric information (e.g. fingerprint), signature, bank account information, credit or debit card information, password, personal identification number (PIN), tax file number (TFN), shareholder identification number (HIN), computer and/or other online usernames and passwords, student number, or other types of personal information.
The following questions also ask about the misuse of your personal information. This includes obtaining or using your personal information without your permission to pretend to be you or to carry out a business in your name without your permission, or other types of activities and transactions. This does not include use of your personal information for direct marketing, even if this was done without your permission.
Q8) In terms of harm to the Australian community, do you think that misuse of personal information is:
Not very serious
Not at all serious
Q9) Over the next 12 months do you think that the risk of someone misusing your personal information will:
Q10) Are you aware that a person who has had their personal information misused may be able to apply to a court to obtain a victim certificate to prove what occurred? (select one only)
Yes, I am aware of such certificates, and have applied for one in the past
Yes, I am aware of such certificates, but have not applied for any
No, I am unaware of such certificates
Q11) Please indicate if you have had your personal information misused at any time in the past
Yes, I have had my personal information misused in the past
No, I have not had my personal information misused in the past
Misuse of personal information over the last 12 months
The following questions ask about misuse of your personal information that took place during the last 12 months only. You should count all these occasions for each of the following questions.
Q12a) In the last 12 months have you experienced misuse of your personal information? (This could include use of your information without your permission for business or personal transactions, opening accounts, taking out loans or making claims to the government, but not for direct marketing).
Q12b) If you answered Yes, on how many separate occasions do you believe that your personal information was misused? _______________________ (insert number)
Q13a) Over the last 12 months, how much were you left out-of-pocket as a result of the misuse of your personal information on all occasions? $_____________ (insert your best estimate of the total losses over the 12 months in whole dollars excluding any money that you were able to recover from banks etc. and also excluding any costs associated with repairing what occurred)
Q13b) Over the last 12 months, how much money was reimbursed to you by banks or other organisations, or recovered in other ways, as a result of the misuse of your personal information on all occasions? $_____________
Q14) Over the last 12 months, did you experience any other consequences as a result of your personal information being misused? (select all that apply)
I was refused credit
I was refused government benefits
I was refused other services (please specify) ________________
I experienced financial difficulties resulting in the repossession of a house or land, motor vehicle or other items
I had to commence legal action to clear debts and/or to clear my name
I was wrongly accused of a crime
I experienced other reputational damage (please specify) ________________
I experienced mental or emotional distress requiring counselling or other treatment
I experienced physical health problems requiring medical treatment by a doctor
Other (please specify) __________________
I didn’t experience any consequences
Q15a) Over the last 12 months, approximately how many hours did you spend dealing with the consequences of having had your personal information misused? (This might include time taken to have your credit rating fixed, get new cards issued, accounts changed etc.)
Please indicate how many whole hours were spent _________
Q15b) Over the last 12 months, approximately how much money did you spend dealing with the consequences of having had your personal information misused? (This might include cost of getting legal advice, lost income, telephone charges, postage and fees etc.)
Please insert your best estimate (in whole dollars only) _________
Q16a) Over the last 12 months, did you tell anyone about the misuse of your personal information?
No, I told no-one
Yes, I told a friend or family member
Yes, I told a government agency or a business organisation
Q16b) If you made a report to a government agency or a business organisation, which of the following did you make a report to, and how satisfied are you with the outcome? (Select all that apply)
|Organisation||Select if no report was made to:||Select if a report was made to:|
|Very satisfied||Satisfied||Unsatisfied||Very unsatisfied|
|A consumer protection agency (e.g. Scamwatch, Consumer Affairs, Office of Fair Trading)|
|A Road Traffic Authority|
|The Passport Office|
|A bank or credit union, a credit/debit card company (e.g. Visa or MasterCard) or an e-commerce provider (e.g. PayPal)|
|A credit reporting agency (e.g. Veda or Dun and Bradstreet)|
|Your internet service provider|
|A utility company (e.g. gas, electricity, telephone, water etc.)|
|A media organisation|
Others (please specify)
Q17a) If you did NOT report the misuse of your personal information to a government agency or a business organisation, please indicate why (select all that apply)
I did not know how or where to report the matter
I was too embarrassed to report it
I did not believe it was a crime
I did not believe the police or any other authority would be able to do anything
Other (please specify) _____________________
Q18) As a direct result of having had your personal information misused, in what ways has your behaviour changed? (select all that apply)
I am more careful when I use or share personal information
I changed my password(s)
I changed my social media account(s)
I changed my email address(is)
I changed my banking details
I changed my telephone number(s)
I changed my place of residence
I use better security for my computer or other computerised devices
I lock my mailbox
I redirect my mail when I am away or move residence
I use a registered post box
I shred personal documents before disposing of them
I review my financial statements more carefully
I applied for a copy of my credit report
I signed up for a commercial identity theft alert/protection service
I don’t trust people as much
Other (please specify) _____________________________
My behaviour has not changed
Most serious occasion of misuse of personal information in the last 12 months
The following questions ask about the most serious occasion on which your personal information was used without your permission in the last 12 months (this is the occasion that resulted in the largest financial or other harm to you).
Q19) On this most serious occasion, please indicate which of the following types of personal information you believe were misused.
Date of birth
Place of birth
Driver’s licence information
Biometric information (e.g. fingerprint)
Bank account information
Credit/debit card information
Personal Identification Number (PIN)
Tax File Number (TFN)
Shareholder Identification Number (HIN)
Online account username
Other (please specify)
Q20) On this most serious occasion, how do you believe that your personal information was obtained? (select all that apply)
In a face-to-face meeting (e.g. a job interview or a doorknock appeal)
By telephone (excluding SMS)
By text message (SMS)
From theft or hacking of a computer or other computerised device (e.g. smartphone)
Theft of an identity or other personal document (please specify type) ___________________
Theft of a copy of an identity or other personal document (please specify type) _______________
Theft of your mail
From information lost or stolen from a business or other organisation (i.e. a data breach)
From an online banking transaction
From information you placed on social media (e.g. Facebook, Linked-in etc.)
From information you placed on a website (other than social media, e.g. online shopping)
From an ATM or EFTPOS transaction
Other (please specify)_____________________ or
I don’t know how my information was obtained
Q21) On this most serious occasion, in which of the following ways do you believe that your personal information was misused (select all that apply)
Misuse of personal information
To file a fraudulent tax return
To obtain money from a bank account (excluding superannuation)
To obtain superannuation monies
To obtain money from an investment (e.g. shares)
To apply for a job
To provide false information to police
To rent a property
To purchase something—(please specify what was purchased)
To apply for government benefits
To apply for a loan or obtain credit
To open a mobile phone account
To open an online account, such as Facebook, ebay (please specify)
Other (please specify)
Q22) On this most serious occasion, how did you become aware that your personal information had been misused? (select all that apply)
Received a notification from a bank or financial institution and/or credit card company
Received a notification from another company (please specify) __________________
Received a notification from the police
Received a notification from a government agency or authority other than the police (please specify) _________________
Noticed suspicious transactions in bank statements or accounts
Was unsuccessful in applying for credit
Received a bill from a business or company for which you were not responsible
Was contacted by debt collectors
Other (please specify) __________________
Q23a) On this most serious occasion, how much were you left out-of-pocket as a result of the misuse of your personal information? $_____________ (insert your best estimate of the total losses in whole dollars excluding any money that you were able to recover from banks etc. and also excluding any costs associated with repairing what occurred)
Q23b) On this most serious occasion, how much money was reimbursed to you by banks or other organisations, or recovered in other ways, as a result of the misuse of your personal information? $_____________
Q24a) In order to prevent misuse of your personal information in the future, would you be willing to use any of the following technologies?
Q24b) Please also indicate if you have ever used any of the following technologies in the past (in any way, not just to prevent misuse of personal information) (Select all that apply)
|Technology||Select if you would be willing to use this technology in the future to protect personal information (e.g. at ATMs, at airports, for computers, building access etc.)||Select if you have ever used this technology in the past, in any way|
Q-25 Did you participate in the I-Link Identity Crime Survey in 2013?