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Appendix 1: Identity crime and misuse survey 2014

About the Identity Crime Survey

This survey examines your attitudes to, and experience of, identity crime over the last 12 months. Identity crime is an important issue in Australia and your answers will provide information that can be used to prevent crimes of this kind in the future.

Identity crime involves someone using your personal information without your permission.

‘Personal Information’ includes your:

name, address, date of birth, place of birth, gender, driver’s licence information, passport information, medicare information, biometric information (e.g. fingerprint), signature, bank account information, credit or debit card information, password, personal identification number (PIN), tax file number (TFN), shareholder identification number (HIN), computer and/or other online usernames and passwords, student number, or other types of personal information.

You will be asked to answer questions about:

  • Your experience of identity crime;
  • How your information was obtained and used;
  • Any financial loss and other impact;
  • Your reporting and response activities;
  • If you changed your behaviour in any way as a result of what happened;
  • Whether you think this type of crime will change over the next 12 months;
  • How serious you think this is;
  • Whether you know about, or have applied for, a victim certificate;
  • Your experience of, and willingness to use biometric technologies to protect your personal information; and
  • Some information about your: age, gender, residence, income, language at home, Indigenous background and computer usage.

The survey will take approximately 10 minutes of your time, and you will be offered a selection of rewards to choose from. Your answers will be completely anonymous and the results will not be able to identify you personally. You may withdraw from the survey at any time and participation is entirely voluntary.

If you feel uncomfortable about answering any questions you can choose not to reply and you may withdraw at any stage. If you decide to withdraw, you may request that any information you have already provided not be used in the research by contacting: info@i-linkresearch.com or by calling (02) 9262 7171.

If you would like to speak to someone after the research has been completed to obtain advice or support, Lifeline provides crisis support by telephone 24 hours a day on 13 11 14 (at the cost of a local call), or online at https://www.lifeline.org.au/Get-Help/Online-Services/crisis-chat between 8pm and midnight. You should contact your local police if you suspect that your identity has been stolen or misused. More information on how to report identity theft and how to protect your identity can be found at www.ag.gov.au/identitysecurity.

The results of the survey will be available from the Australian Institute of Criminology’s website early in 2014, at www.aic.gov.au. You can obtain further information from [ ] who is in charge of the study. You can also obtain further information or make a complaint about the study by contacting [ ].

Thank you for participating in this research, your involvement is greatly appreciated.

Please now answer the following questions.

____________________________________________________________________________

Background information

Q1) Please indicate the postcode and place of your usual place of residence?

Postcode in Australia_____________________

State or Territory (please specify)_____________________

I do not normally reside in Australia

Q2) What is your gender? (select one only)

Male

Female

Other

Q3) Which age group do you belong to? (select one only)

17 years and under

18–24 years

25–34 years

35–44 years

45–54 years

55–64 years

65 years and over

Q4) What language is most often spoken at your home?

Please specify one language _____________________

Q5) Do you identify as an Aboriginal or Torres Strait Islander? (select one only)

Yes—Aboriginal

Yes—Torres Strait Islander

Yes—both Aboriginal and Torres Strait Islander

No

I’d rather not say

Q6) What was your individual gross income from all sources for the year 2013–2014 (i.e. before tax has been deducted)?

$0–$18,200

$18,201–$37,000

$37,001–$80,000

$80,001–$180,000

$180,001 and over

I’d rather not say

Q7a) Last week, how many hours did you spend using a computer or computerised devices including a desktop, laptop, smartphone and tablet?

Insert number of whole hours only______________

Q7b) Of these hours spent using a computer (including a desktop, laptop, smartphone and tablet), how many hours were spent on work-related activities only?

Insert number of whole hours only_______________

____________________________________________________________________________

Misuse of personal information

The following questions ask about various types of ‘personal information’. This could include information such as your – name, address, date of birth, place of birth, gender, driver’s licence information, passport information, medicare information, biometric information (e.g. fingerprint), signature, bank account information, credit or debit card information, password, personal identification number (PIN), tax file number (TFN), shareholder identification number (HIN), computer and/or other online usernames and passwords, student number, or other types of personal information.

The following questions also ask about the misuse of your personal information. This includes obtaining or using your personal information without your permission to pretend to be you or to carry out a business in your name without your permission, or other types of activities and transactions. This does not include use of your personal information for direct marketing, even if this was done without your permission.

Q8) In terms of harm to the Australian community, do you think that misuse of personal information is:

Very serious

Somewhat serious

Not very serious

Not at all serious

Q9) Over the next 12 months do you think that the risk of someone misusing your personal information will:

Increase greatly

Increase somewhat

Not change

Decrease somewhat

Decrease greatly

Q10) Are you aware that a person who has had their personal information misused may be able to apply to a court to obtain a victim certificate to prove what occurred? (select one only)

Yes, I am aware of such certificates, and have applied for one in the past

Yes, I am aware of such certificates, but have not applied for any

No, I am unaware of such certificates

Q11) Please indicate if you have had your personal information misused at any time in the past

Yes, I have had my personal information misused in the past

No, I have not had my personal information misused in the past

____________________________________________________________________________

Misuse of personal information over the last 12 months

The following questions ask about misuse of your personal information that took place during the last 12 months only. You should count all these occasions for each of the following questions.

Q12a) In the last 12 months have you experienced misuse of your personal information? (This could include use of your information without your permission for business or personal transactions, opening accounts, taking out loans or making claims to the government, but not for direct marketing).

Yes

No

Don’t know

Q12b) If you answered Yes, on how many separate occasions do you believe that your personal information was misused? _______________________ (insert number)

Q13a) Over the last 12 months, how much were you left out-of-pocket as a result of the misuse of your personal information on all occasions? $_____________ (insert your best estimate of the total losses over the 12 months in whole dollars excluding any money that you were able to recover from banks etc. and also excluding any costs associated with repairing what occurred)

Q13b) Over the last 12 months, how much money was reimbursed to you by banks or other organisations, or recovered in other ways, as a result of the misuse of your personal information on all occasions? $_____________

Q14) Over the last 12 months, did you experience any other consequences as a result of your personal information being misused? (select all that apply)

I was refused credit

I was refused government benefits

I was refused other services (please specify) ________________

I experienced financial difficulties resulting in the repossession of a house or land, motor vehicle or other items

I had to commence legal action to clear debts and/or to clear my name

I was wrongly accused of a crime

I experienced other reputational damage (please specify) ________________

I experienced mental or emotional distress requiring counselling or other treatment

I experienced physical health problems requiring medical treatment by a doctor

Other (please specify) __________________

or

I didn’t experience any consequences

Q15a) Over the last 12 months, approximately how many hours did you spend dealing with the consequences of having had your personal information misused? (This might include time taken to have your credit rating fixed, get new cards issued, accounts changed etc.)

Please indicate how many whole hours were spent _________

Q15b) Over the last 12 months, approximately how much money did you spend dealing with the consequences of having had your personal information misused? (This might include cost of getting legal advice, lost income, telephone charges, postage and fees etc.)

Please insert your best estimate (in whole dollars only) _________

Q16a) Over the last 12 months, did you tell anyone about the misuse of your personal information?

No, I told no-one

Yes, I told a friend or family member

Yes, I told a government agency or a business organisation

Q16b) If you made a report to a government agency or a business organisation, which of the following did you make a report to, and how satisfied are you with the outcome? (Select all that apply)

Organisation Select if no report was made to: Select if a report was made to:
Very satisfied Satisfied Unsatisfied Very unsatisfied
The police
A consumer protection agency (e.g. Scamwatch, Consumer Affairs, Office of Fair Trading)
A Road Traffic Authority
The Passport Office
Medicare Australia
A bank or credit union, a credit/debit card company (e.g. Visa or MasterCard) or an e-commerce provider (e.g. PayPal)
A credit reporting agency (e.g. Veda or Dun and Bradstreet)
Your internet service provider
A utility company (e.g. gas, electricity, telephone, water etc.)
A media organisation

Others (please specify)

1._________________________

2. _________________________

3. _________________________

Q17a) If you did NOT report the misuse of your personal information to a government agency or a business organisation, please indicate why (select all that apply)

I did not know how or where to report the matter

I was too embarrassed to report it

I did not believe it was a crime

I did not believe the police or any other authority would be able to do anything

Other (please specify) _____________________

Q18) As a direct result of having had your personal information misused, in what ways has your behaviour changed? (select all that apply)

I am more careful when I use or share personal information

I changed my password(s)

I changed my social media account(s)

I changed my email address(is)

I changed my banking details

I changed my telephone number(s)

I changed my place of residence

I use better security for my computer or other computerised devices

I lock my mailbox

I redirect my mail when I am away or move residence

I use a registered post box

I shred personal documents before disposing of them

I review my financial statements more carefully

I applied for a copy of my credit report

I signed up for a commercial identity theft alert/protection service

I don’t trust people as much

Other (please specify) _____________________________

My behaviour has not changed

____________________________________________________________________________

Most serious occasion of misuse of personal information in the last 12 months

The following questions ask about the most serious occasion on which your personal information was used without your permission in the last 12 months (this is the occasion that resulted in the largest financial or other harm to you).

Q19) On this most serious occasion, please indicate which of the following types of personal information you believe were misused.

Name

Address

Date of birth

Place of birth

Gender

Driver’s licence information

Passport information

Medicare information

Biometric information (e.g. fingerprint)

Signature

Bank account information

Credit/debit card information

Password

Personal Identification Number (PIN)

Tax File Number (TFN)

Shareholder Identification Number (HIN)

Computer username

Online account username

Student number

Other (please specify)

________________________

________________________

Q20) On this most serious occasion, how do you believe that your personal information was obtained? (select all that apply)

In a face-to-face meeting (e.g. a job interview or a doorknock appeal)

By telephone (excluding SMS)

By text message (SMS)

By email

From theft or hacking of a computer or other computerised device (e.g. smartphone)

Theft of an identity or other personal document (please specify type) ___________________

Theft of a copy of an identity or other personal document (please specify type) _______________

Theft of your mail

From information lost or stolen from a business or other organisation (i.e. a data breach)

From an online banking transaction

From information you placed on social media (e.g. Facebook, Linked-in etc.)

From information you placed on a website (other than social media, e.g. online shopping)

From an ATM or EFTPOS transaction

Other (please specify)_____________________ or

I don’t know how my information was obtained

Q21) On this most serious occasion, in which of the following ways do you believe that your personal information was misused (select all that apply)

Misuse of personal information

To file a fraudulent tax return

To obtain money from a bank account (excluding superannuation)

To obtain superannuation monies

To obtain money from an investment (e.g. shares)

To apply for a job

To provide false information to police

To rent a property

To purchase something—(please specify what was purchased)

___________________________________________________

To apply for government benefits

To apply for a loan or obtain credit

To open a mobile phone account

To open an online account, such as Facebook, ebay (please specify)

Other (please specify)

___________________________________________________

Don’t know

Q22) On this most serious occasion, how did you become aware that your personal information had been misused? (select all that apply)

Received a notification from a bank or financial institution and/or credit card company

Received a notification from another company (please specify) __________________

Received a notification from the police

Received a notification from a government agency or authority other than the police (please specify) _________________

Noticed suspicious transactions in bank statements or accounts

Was unsuccessful in applying for credit

Received a bill from a business or company for which you were not responsible

Was contacted by debt collectors

Other (please specify) __________________

Q23a) On this most serious occasion, how much were you left out-of-pocket as a result of the misuse of your personal information? $_____________ (insert your best estimate of the total losses in whole dollars excluding any money that you were able to recover from banks etc. and also excluding any costs associated with repairing what occurred)

Q23b) On this most serious occasion, how much money was reimbursed to you by banks or other organisations, or recovered in other ways, as a result of the misuse of your personal information? $_____________

Q24a) In order to prevent misuse of your personal information in the future, would you be willing to use any of the following technologies?

Q24b) Please also indicate if you have ever used any of the following technologies in the past (in any way, not just to prevent misuse of personal information) (Select all that apply)

Technology Select if you would be willing to use this technology in the future to protect personal information (e.g. at ATMs, at airports, for computers, building access etc.) Select if you have ever used this technology in the past, in any way
Passwords
Signatures
Voice recognition
Fingerprint recognition
Facial recognition
Iris recognition

Q-25 Did you participate in the I-Link Identity Crime Survey in 2013?

Yes

No

Don’t know

Thank you for your time in answering these questions.